Application Manager

To lead and improve business systems, related processes and data analytics in the organization.

• Support and troubleshoot ERP issues and local application issues
• Analyze associate’s needs and develop software solutions that support day to day operations, including Complex reporting needs with the aim of optimizing operational efficiency
• Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration
• Responsible for direct report’s performance and delivery by ensuring quality, policies, systems and procedures are in place and implement disciplinary measures where necessary
• Manage direct report’s on-the-job training & development needs
• Accomplishes financial goals set by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
• Participate in annual Disaster Recovery Simulation
• Ensure project deliverables, budget, KPI and timelines are met.
• Establish and maintain strong, strategic partnership with vendors and service suppliers
• Adherence to procurement policies at all time.
• Establish monitor and maintain service performance of the IT helpdesk system
• Any other duties required assign to you from time to time
  

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• IT Service Management (ITIL) certifications.
• Project Management certification is an advantage.
• Minimum of 10 years of experience in implementing and supporting ERP, weighbridge, supply chain, project management, online workflow, IT helpdesk solutions.
• Experience conducting requirement gathering, gap analysis, design, build, prepare test cases, conduct training and managing user acceptance test.
• Proven experience in managing internal users and external consultants (On-Shore & Off-shore).
• Experience with Business Continuity Planning, managing external auditors,
• Project Manager with 2 Full Cycle Implementations
• Motivated achiever who guides organizations in applying technology to business settings, provide added value, and creates project deliverables in a timely manner.
• Excellent communicator and good listener.
• Ability to communicate and work together effectively with end user from varies ethnic and culture background.
• Proficiency in end-to-end process of design-to-delivery.
• Strong problem-solving and decision-making abilities.